Question 1

How do I activate my new credit or debit card?

Accepted Answer

Enter your card number, expiration date, and CVV on our home page. Our system will securely verify and activate your card within seconds. This works for all major networks including Visa, Mastercard, American Express, Discover, JCB, and UnionPay.

Question 2

What types of cards can I activate here?

Accepted Answer

Credit cards (Visa, Mastercard, Amex, Discover, JCB, UnionPay). Debit cards (all major bank-issued cards). Prepaid cards and reloadable cards. Gift cards (Visa, Mastercard, Amex gift cards). Virtual cards and eGift cards. Replacement and reissued cards

Question 3

Why might my card be declined after activation?

Accepted Answer

Your card may be declined if the purchase amount exceeds your available balance or credit limit. Other reasons include incorrect PIN entry, expired card, merchant restrictions, or security holds from unusual spending patterns. Always check your balance before making purchases.

Question 4

What types of transactions are not supported?

Accepted Answer

Gas pump pay-at-pump transactions (pay inside instead). Some subscription services on prepaid cards. Money orders or wire transfers. Peer-to-peer payments (Venmo, Zelle, CashApp) on some card types. ATM withdrawals on gift cards. International transactions on some domestic-only cards

Question 5

How are gratuities handled?

Accepted Answer

At restaurants, bars, hotels, salons, and similar establishments, authorizations may include an additional 20% over the bill total to accommodate potential gratuities. If no tip is added, the excess amount is returned to your card within 3-5 business days.

Question 6

How do I check my card balance?

Accepted Answer

Enter your card details on our home page to instantly view your current balance. For credit cards, you'll see available credit. For debit, prepaid, and gift cards, you'll see your available funds.

Question 7

Why does my balance not reflect a recent transaction?

Accepted Answer

Transactions may take 1-3 business days to fully process and appear on your balance. Pending authorizations may temporarily reduce your available balance. Contact your card issuer for real-time transaction details.

Question 8

Can I view my transaction history?

Accepted Answer

Sign in to your account to view recent transactions and balance history. For detailed statements, contact your card issuer or log in to your bank's online portal.

Question 9

What is a virtual card?

Accepted Answer

A virtual card is a digital prepaid card delivered via email or text message. It includes a card number, expiration date, and CVV that you can use for online purchases. Register your virtual card with your name and address for smoother online checkout experiences.

Question 10

How do I redeem a virtual card code?

Accepted Answer

Navigate to the Redeem Code page from the Account menu. Enter the redemption code from your email or letter. Your virtual card details will be displayed. Register the card with your billing information for online use. Save or print your card details for future reference

Question 11

How do I register my virtual card for online use?

Accepted Answer

After redeeming your code, you'll be prompted to enter your name and billing address. This registration helps prevent declined transactions at online merchants that verify billing details. Not all card programs require registration.

Question 12

How is my card information protected?

Accepted Answer

We use industry-standard 256-bit SSL encryption for all data transmission. Our systems are PCI DSS Level 1 compliant, the highest security standard in the payments industry. Card data is never stored beyond your active session.

Question 13

What should I do if I notice unauthorized transactions?

Accepted Answer

Contact your card issuer immediately to report unauthorized activity. Most card networks offer zero liability protection for fraudulent charges. You may be issued a replacement card. Keep records of disputed transactions for reference.

Question 14

How do I reset my account password?

Accepted Answer

Click Sign In from the navigation menu, then select Forgot Password. Enter the email address associated with your account to receive a secure password reset link. Follow the instructions in the email to create a new password.

Question 15

Can I link multiple cards to one account?

Accepted Answer

Yes, you can manage multiple credit, debit, prepaid, and gift cards from a single CardVerify account. Sign in and use the Add a Card option to register additional cards for centralized management.

Frequently Asked Questions

Card Activation & Usage

Frequently Asked Questions

Card Activation & Usage